Privacy Policy
Effective Date: August 01, 2025
Effective Date: August 01, 2025
Effective Date: August 01, 2025
This Privacy Notice explains how we handle personal data so that you, your business, and your customers are protected.
This Privacy Notice explains how we handle personal data so that you, your business, and your customers are protected.
This Privacy Notice explains how we handle personal data so that you, your business, and your customers are protected.
1. What Data We Collect
1. What Data We Collect
We collect personal data that you provide directly through our services, and technical data that is automatically captured when you interact with our chatbots and website. This includes:
- Identity & Contact Information: Name, phone number, email address, and company details (e.g., business name, registration number, industry).
- Booking & Service Data: Appointment details, forms, and service preferences submitted through chatbots.
- Messages & Interactions: Chat history via WhatsApp, Instagram, Telegram, and website bots.
- Technical & Usage Analytics: Device/browser type, IP address, chatbot interaction metrics (e.g., number of conversations, successful bookings), and website activity (pages visited, time on site).
We collect personal data that you provide directly through our services, and technical data that is automatically captured when you interact with our chatbots and website. This includes:
- Identity & Contact Information: Name, phone number, email address, and company details (e.g., business name, registration number, industry).
- Booking & Service Data: Appointment details, forms, and service preferences submitted through chatbots.
- Messages & Interactions: Chat history via WhatsApp, Instagram, Telegram, and website bots.
- Technical & Usage Analytics: Device/browser type, IP address, chatbot interaction metrics (e.g., number of conversations, successful bookings), and website activity (pages visited, time on site).
We collect personal data that you provide directly through our services, and technical data that is automatically captured when you interact with our chatbots and website. This includes:
- Identity & Contact Information: Name, phone number, email address, and company details (e.g., business name, registration number, industry).
- Booking & Service Data: Appointment details, forms, and service preferences submitted through chatbots.
- Messages & Interactions: Chat history via WhatsApp, Instagram, Telegram, and website bots.
- Technical & Usage Analytics: Device/browser type, IP address, chatbot interaction metrics (e.g., number of conversations, successful bookings), and website activity (pages visited, time on site).
2. How We Use Your Data
2. How We Use Your Data
You must provide accurate information when creating an account.
You must provide accurate information when creating an account.
You must provide accurate information when creating an account.
Keep your login details safe. You are responsible for all activity on your account.
Keep your login details safe. You are responsible for all activity on your account.
Keep your login details safe. You are responsible for all activity on your account.
Use our Service only for legal business purposes.
Use our Service only for legal business purposes.
Use our Service only for legal business purposes.
Don’t use Faytron to spam, harass, impersonate, or break laws
Don’t use Faytron to spam, harass, impersonate, or break laws
Don’t use Faytron to spam, harass, impersonate, or break laws
You are solely responsible for ensuring your chatbot use complies with all applicable laws, including marketing, consumer protection, and privacy rules.
You are solely responsible for ensuring your chatbot use complies with all applicable laws, including marketing, consumer protection, and privacy rules.
You are solely responsible for ensuring your chatbot use complies with all applicable laws, including marketing, consumer protection, and privacy rules.
3. Data & Privacy
3. Data & Privacy
You own the content and data you upload.
You own the content and data you upload.
You own the content and data you upload.
We use your data only to provide the Service not to resell or train unrelated AI models.
We use your data only to provide the Service not to resell or train unrelated AI models.
We use your data only to provide the Service not to resell or train unrelated AI models.
We take reasonable steps to protect your data, but no system is 100% secure.
We take reasonable steps to protect your data, but no system is 100% secure.
We take reasonable steps to protect your data, but no system is 100% secure.
Data is deleted within 30 days of account closure (unless required by law).
Data is deleted within 30 days of account closure (unless required by law).
Data is deleted within 30 days of account closure (unless required by law).
4. Payments & Refunds
4. Payments & Refunds
Subscription fees are listed on our website and may change with notice.
Subscription fees are listed on our website and may change with notice.
Subscription fees are listed on our website and may change with notice.
Payments are processed securely by third-party providers (e.g., Stripe, Razorpay).
Payments are processed securely by third-party providers (e.g., Stripe, Razorpay).
Payments are processed securely by third-party providers (e.g., Stripe, Razorpay).
All fees are non-refundable except as required by law. We may, at our discretion, consider refunds for unused full months of service.
All fees are non-refundable except as required by law. We may, at our discretion, consider refunds for unused full months of service.
All fees are non-refundable except as required by law. We may, at our discretion, consider refunds for unused full months of service.
5. Intellectual Property
5. Intellectual Property
Faytron owns the software, platform, and technology behind the Service.
Faytron owns the software, platform, and technology behind the Service.
Faytron owns the software, platform, and technology behind the Service.
You own your content and the outputs from your chatbots.
You own your content and the outputs from your chatbots.
You own your content and the outputs from your chatbots.
You’re responsible for making sure chatbot content follows the law and doesn’t infringe rights.
You’re responsible for making sure chatbot content follows the law and doesn’t infringe rights.
You’re responsible for making sure chatbot content follows the law and doesn’t infringe rights.
6. Service Availability & Third-Party Platforms
6. Service Availability & Third-Party Platforms
We aim for high uptime but can’t guarantee 24/7 availability.
We aim for high uptime but can’t guarantee 24/7 availability.
We aim for high uptime but can’t guarantee 24/7 availability.
Support is provided according to your plan.
Support is provided according to your plan.
Support is provided according to your plan.
We may update or change features at any time.
We may update or change features at any time.
We may update or change features at any time.
We are not responsible for downtime, fees, or policy changes by third-party platforms (e.g., Meta/WhatsApp, Instagram, Telegram).
We are not responsible for downtime, fees, or policy changes by third-party platforms (e.g., Meta/WhatsApp, Instagram, Telegram).
We are not responsible for downtime, fees, or policy changes by third-party platforms (e.g., Meta/WhatsApp, Instagram, Telegram).
7. AI Disclaimer
7. AI Disclaimer
Faytron uses AI to generate automated responses.
Faytron uses AI to generate automated responses.
Faytron uses AI to generate automated responses.
AI outputs may not always be accurate, complete, or suitable for your purpose. You are solely responsible for reviewing outputs before using them in your business
AI outputs may not always be accurate, complete, or suitable for your purpose. You are solely responsible for reviewing outputs before using them in your business
AI outputs may not always be accurate, complete, or suitable for your purpose. You are solely responsible for reviewing outputs before using them in your business
You agree that Faytron is not liable for legal or business consequences arising from your reliance on AI-generated responses.
You agree that Faytron is not liable for legal or business consequences arising from your reliance on AI-generated responses.
You agree that Faytron is not liable for legal or business consequences arising from your reliance on AI-generated responses.
8. Indemnity
8. Indemnity
You agree to indemnify and hold Faytron harmless against any claims, damages, or legal fees that result from your misuse of the Service, including
You agree to indemnify and hold Faytron harmless against any claims, damages, or legal fees that result from your misuse of the Service, including
You agree to indemnify and hold Faytron harmless against any claims, damages, or legal fees that result from your misuse of the Service, including
- Spam, illegal use, or policy violations
- Spam, illegal use, or policy violations
- Spam, illegal use, or policy violations
- Use of chatbots on third-party platforms in violation of their terms
- Use of chatbots on third-party platforms in violation of their terms
- Use of chatbots on third-party platforms in violation of their terms
- Content or actions that infringe rights or break laws.
- Content or actions that infringe rights or break laws.
- Content or actions that infringe rights or break laws.
9. Liability
9. Liability
Our Service is provided “as is” with no guarantees.
Our Service is provided “as is” with no guarantees.
Our Service is provided “as is” with no guarantees.
AI responses may not always be accurate; you are responsible for reviewing before use.
AI responses may not always be accurate; you are responsible for reviewing before use.
AI responses may not always be accurate; you are responsible for reviewing before use.
We are not liable for indirect or consequential damages.
We are not liable for indirect or consequential damages.
We are not liable for indirect or consequential damages.
Our maximum liability is limited to what you paid us in the past 12 months.
Our maximum liability is limited to what you paid us in the past 12 months.
Our maximum liability is limited to what you paid us in the past 12 months.
10. Ending the Service
10. Ending the Service
You may cancel anytime.
You may cancel anytime.
You may cancel anytime.
We may suspend or terminate your account if you break these Terms.
We may suspend or terminate your account if you break these Terms.
We may suspend or terminate your account if you break these Terms.
After termination, your data will be deleted within 30 days.
After termination, your data will be deleted within 30 days.
After termination, your data will be deleted within 30 days.
11. Governing Law & Disputes
11. Governing Law & Disputes
These Terms are governed by the laws of Singapore.
These Terms are governed by the laws of Singapore.
These Terms are governed by the laws of Singapore.
Any disputes will be handled by the courts in Singapore.
Any disputes will be handled by the courts in Singapore.
Any disputes will be handled by the courts in Singapore.
12. Contact Us
12. Contact Us
For questions, reach us at:
For questions, reach us at:
For questions, reach us at:
support@faytron.com
support@faytron.com
support@faytron.com
Singapore Office: FAYTRON, 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
Singapore Office: FAYTRON, 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
Singapore Office: FAYTRON, 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
Stop Losing Leads. Start Closing Sales.
Most businesses miss 80% of customer conversations. With Faytron, every lead gets answered, booked, and followed up automatically.
14 Day Free Trial (no credit card)
14 Day Free Trial (no credit card)
Pre-Built Templates & Workflows
Pre-Built Templates & Workflows
Cancel Anytime, No Risk
Cancel Anytime, No Risk
Stop Losing Leads. Start Closing Sales.
Most businesses miss 80% of customer conversations. With Faytron, every lead gets answered, booked, and followed up automatically.
14 Day Free Trial (no credit card)
Pre-Built Templates & Workflows
Cancel Anytime, No Risk
